FAQs

All rubber stamp’s high quality solid wood holders are ethically sourced in Malaysia, cut by hand, go through layers of sanding and buffing, bringing you the imperfectly beautiful piece from Mother Nature. Each piece has its own character and uniqueness, rubbers are mounted by hand, thus minor imperfections are perfectly normal. 

Minor fractures may occur on paper products / product packaging during handling but we do make sure that we double protect them to make their journey safest to you. 

If your order arrived damaged, please do not hesitate to contact us via email at jieyanow.atelier@gmail.com or drop us a direct message on Instagram at @jieyanow.atelier. We will be more than happy to sort it all out for you.